A large part of my job (as a worship leader) is communicating every week with volunteer musicians and tech staff. The people I communicate with regularly range between 17 and 55ish years old. Yesterday, I spent quite a bit of time sending out schedule updates, info about music, etc. My preferred delivery system for this is email, but that’s not everyone’s preferred system. So I sent emails… made phone calls….. sent text messages…. posted on Facebook….. I also needed to get some info out to the small group my husband and I are a part of, all of whom are under 30 (except…for…you know… us). So I sent the info via email (because there was a lot of it), but then texted everyone to tell them to check their email.
If I were to delegate this to someone, or to an automated system, there would be no ‘just handing over the contact list’. Because one has to remember that the drummer has 3 email addresses, but really only checks this one. And the two high school guitar players never check their email, but are constantly on Facebook. But the high school drummer…. send a message on facebook, but to be safe, email the mom. Those who have desk/computer jobs will email back within 5 minutes, but the stay-at-home parent might need a phone call to remind her to check email for the new schedule. And there are those who always needs a ‘face-to-face’ conversation to walk through whatever was in the email. Some say they would check a blog, but I’m not convinced that most would. At this point, none are Twitterers.
Complicated? Yes. Somehow I find it exhilarating to try to get it all right. The differences don’t all follow generational lines, but there are trends. Maybe it’s a complex formula of generation and personality and whether one is an ‘immigrant’ or a ‘native’ of the current technology. Regardless, this is the world we live in. To do my role well in my context, I must participate in the various systems so that I am accessible. If I were to refuse to step into one of them, I would be eliminating some of the very talented people I am blessed to work with. And I also believe that if I were to delegate all of the communication (realizing that I should probably delegate some of it) I would lose the opportunity to respond to the personal updates people sometimes send along with team info.
So what about you? How do people on your team reach you?
This post is a part of Watercooler Wednesday, a collection of posts about Arts & Culture.